FESTIVAL TIPS & FREQUENTLY ASKED QUESTIONS (FAQ)

General Info • Frequently Asked Questions (FAQ) • Tickets

Festival Rules & Tips:

• Wristbands -- The wristband is your ticket. You MUST wear your wristband at ALL times for entry to dance and workshop areas. Entry is not allowed without a ticket on your wrist.

• Dance Floors/Shoes: Wear only soft-soled, non-street shoes on all wooden dance floors. Well-cushioned shoes are recommended for vinyl flooring. If you must wear shoes that have been outside, please clean the bottoms to help reduce dust, and damage on the floors.

• NO Smoking or Alcohol, please.

• Children 12 and Under, Must Be Accompanied and Supervised by Adults at All Times. Children must wear their ticket wristbands. (You may wish to write your name and cell number on their band, should you become separated.)

• Jamming: Please be considerate. Permitted areas only (Hotel Lobby is restricted). Do not play outside workshop room doors, the High Rock doors, or block a passageway. Hotel lower lobby and Pavilion, and the City Center Gallery can be used for late-night jam sessions. You *cannot* jam in the stairwells, upper hotel hallways, or hotel rooms after 10pm.

• Areas Free to the Public -- the Pavilion, Parting Glass Pub, Hotel Gallery are open to the general public at no charge. Areas for workshops and dances require a ticket. All attendees with tickets are welcome to attend any event.

• Coats, Boots personal items -- There are a limited number of coat racks in and around the Paul Rosenberg Dance Hall (Rm D), and in some areas of the hotel. There is NO coat-check room. You are responsible for your possessions. If you lose something, please report it to the Lost & Found at the Info Desk in the City Center lobby. (See Lost & Found info below.)

General Information

INFORMATION TABLE -- located in the City Center Lobby, for general help, Band-Aids, messages, etc.

PARKING -- See Directions page for Parking maps. Hilton Hotel may charge a fee for parking. City Center parking lot (off Maple Ave) is free. Do NOT park in "no-parking" or loading zones, or in bus stops areas, and follow all "snow emergency" signs. Improperly parked cars will be towed by the city. Do not park in "Unloading" or "Shuttle" zones.

SHUTTLE SERVICE -- free Hotel shuttle bus is provided (Saturday Only) for hotels between South Broadway (Hilton Garden Inn) and Festival Headquarters (Hilton Hotel/City Center). Shuttle bus will stop at points along Broadway and any Festival stops along the way, upon request. Shuttle stop is on Ellsworth Place (was Grove St.), on the south side of the City Center.

DINING -- The Hotel offers a buffet for breakfast, lunch or dinner. There is also a restaurnat in the Hilton Hotel, just off the Gallery. The City Center concession stand and a few food vendors offer light meals and snacks in thejust off the City Center lobby. A variety of local restaurants, pubs and cafe's are within walking distance along Broadway (heading south) and on some side streets throughout Saratoga Springs. See map

LOST & FOUND -- Located at the Information Table, in the City Center Lobby. All items not claimed at the end of the festival will be held for three months, after which, items in good condition will be donated to charity. To report a lost item after the festival, contact the * *.

INSTRUMENT CHECK -- is free, and open to anyone (not just performers). Secure overnight storage for a few hours, or the whole weekend. CLICK HERE for details.

FAQ -- Frequently Asked Questions

Q: Is this event mostly/only for people who dance?
A: The Flurry is for everyone! There are a variety of dances and dance instruction for all levels (beginner-experienced), as well as workshop sessions for singing, instruments, body movement, etc. We also have several concerts, famliy events, performances, and scheduled jams throughout the weekend.

Q: Are there family events?
A: Yes! For all ages, on Saturday and Sunday (storytelling, singing, games, dance). Look for the black circle with "F" in it at the top of a column in the schedule grid. It signifies that there is one or more family-oriented events in that column. Any session with a code that has [F] in it is family-friendly. A code of [T] is geared for Teens.

Q: Do I need special dance shoes?
A: No, but we require soft-soled, clean shoes (either "dance" shoes, or shoes not worn outdoors) on all dance floors to protect them from wear, and to keep down dust. Hard-soled shoes/boots, and high-heels may be more prone to slipping on floors. Some people bring a second pair of shoes with clean soles. If you dance in your street shoes, please wipe them clean, before entering a dance hall.

Q: Do I pre-register for events or workshops?
A: No. Just purchase a ticket for a day, night, all-day, or all-weekend. We never sell out of tickets at the door (Advance sales are time-limited). However, some dance halls or workshop rooms may become overcrowded, and we may have to limit numbers in those rooms, for safety reasons.

Q: Are there craft or clothing vendors?
A: Yes, a small number selling clothes, jewelry, dance shoes, or music-related crafts/instruments, soaps and other items. There is also a Festival Sales table where you can purchase performer's cd's, tapes, music books -- as well as festival-related items such as t-shirts, hats, mugs, bags, etc.

TICKETS FAQ

NOTE: We cannot process credit cards at the Festival. "At-Door" Tickets are cash or check, only.

All advance *discount* tickets are available online for a limited time, via PayPal (you do not need a PayPal account) until the deadline date. There are no refunds on any ticket.

Q: How do I obtain advance tickets?
A: Online: Go to our Tickets page, and purchase online (via PayPal), using your credit card or PayPal account. Online tickets are held for pickup.

By Mail: download, print and mail-in a paper a form (Check/Money Order only), by postmark deadline.

Advance discount tickets are time-limited. Full-Price tickets are on sale online for one week only, after Advance discount price deadline, and are then available at the door.

Q: How do I know you received my payment, or that the sale went through?

A: Check with your bank, first, to see if your transaction has been noted on your credit account, or if your check has cleared (if mailing it in).

If using PayPal to purchase tickets, you will receive an emailed reciept from PayPal. Please bring your emailed PayPal receipt with you when picking up your tickets.

Q: I bought tickets online, but I haven't received them yet.

A: All tickets purchased online are held, and can be picked up at the Adv. Ticket table, during the festival weekend.

Q: Can I order advance tickets for someone else?
A: Yes, but tickets can only be picked up by the person whose name is on the order. If you are ordering together, but arriving separately, notify us of the names of ALL in your party, and we will gladly hold tickets under individual names. See Ticket page for information.

Q: Why can't discounted Student/Child tickets be mailed to me in advance?

A: Visual ID is required for student/child tickets. (DanceFlurry Organization members do not require ID, and can be mailed, if purchased via paper mail-in form.) TEEN tickets may require ID on pickup.

Q: If I'm a Senior, but am also a DFO Member, do I still need to send a copy of my ID?

A: No. You should purchase the DFO Member ticket (same price as senior).

Q: What is the turn-around time for processing Flurry tickets?
A: Paper Ticket orders are processed in the order in which they are received. Mailing start around mid-January. All orders will be mailed by the Friday before the Festival weekend. We do not confirm receipt of your order. Your cancelled check is your receipt.

NOTE: ALL ONLINE ORDERS ARE HELD. You are responsible for checking to be sure your credit account shows your transaction, so that you can be sure you will have a ticket waiting for you.

If you are concerned about receiving your ticket on time, have it held for pick-up.
ALSO NOTE:  If you order close to the deadline, and think that a MAILED ticket will not reach you in time, please request that we hold your ticket (at time of purchase) for pickup at the Advance Ticket window.

Q: I can't make it. Can I get a refund on my advance discount ticket?
A: There are no refunds for ANY ticket. You may resell or give your purchased ticket to another person. (NOTE: if your ticket was being held for pick-up, and you wish to let someone else use it, you MUST contact _ _ BEFORE the festival weekend, and give the name.)

Q: What if I forget or misplace my tickets?
A: You must purchase a new ticket at the festival. If you find your lost UNUSED tickets, you may get a refund for your replacement purchase, by returning your unused original tickets by March 31.

Contact _ _ for more information. Remember: tickets that are held for pickup cannot be forgotten or misplaced.

Q: Can tickets bought for one day be exchanged for another? Can I upgrade?
A: We're sorry, but we do not upgrade tickets. You may purchase tickets for the remaining time blocks.

Q: Can I pick up my tickets early?

A: Tickets can be picked up, starting Friday night, as soon as the Festival ticket booth opens. Check the Ticket page for times.

Q: How should one pay for tickets if living in Canada?
A: All tickets must be paid for in U.S. funds. In the past, Canadian participants have sent Money Orders or Bank Checks from a U.S. fund account. We will hold your tickets at the advance ticket table, since mailing may be delayed.

Q: Does my young child need a ticket?
A: Ages 5 and under are free. All children, six and over require a ticket (wristband). Young children MUST wear their wristbands at all times, and those 12 and under MUST be supervised.

Q: Do you run out of at-door tickets?
A: No. All tickets are available at the door the weekend of the festival at the City Center Lobby.

Q: I just want to listen to the music (and/or watch my kids dance). Are there different costs for observer vs. participant?
A: Listening to a dance band and not dancing, is just like going to a concert. All dance & workshop venues require a ticket to enter. HOWEVER: There are a few Festival areas open to the public free of charge. These are the Hilton Hotel Pavilion (presentations/scheduled jams), Hilton Hotel Gallery (vendors, jamming, food), and the Parting Glass Pub (concerts).

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