Snow Day Help

Still need to buy a ticket? Click here.

Tip: There are two steps to this process. First you need to go through Eventbrite to get a special link which allows you to register with Caffe Lena. Once you’ve registered with Caffe Lena, you’ll get an email from them with a direct link to the stream. You can do both steps in advance of the concert, and be ready to view when it goes live. We encourage you to start this process early, so you can troubleshoot if you have any problems!

Instructions for getting the Caffe Lena link from Eventbrite:

1. When you purchased your ticket through Eventbrite, you may or may not have created or logged into an account in the process. Either way, you will have received an initial confirmation email. In that email, you’ll see a link to click:

Or you may have later gotten a reminder email, with the following link:

2. Either one you click on will take you to a page with this at the top:

If you’re already signed into an Eventbrite account, there will be a link to click to “Join Now”.  Do that and skip to Step 7.

If you are not signed in, or do not have an Eventbrite account, you will instead see this screen:

3. Click on the red button, and you will have the option to either log into your existing account, register for a new account, or be emailed a login link. If you log in or choose to create an account, skip to step 5. If you do not wish to create an Eventbrite account, click on “Email Me a Login Link”.

Tip: Make sure to use the same email you used to register for Snow Day.

4. You will receive another email from Eventbrite with a login link, which you should click on. You will be prompted to set a password, or log in without one. You do not need to set a password to continue.

5. Once into your account, you will see a bar at the top of the page with a “tickets” option. Click on it.

6. You will see a screen with the event on it. Click on the little blue print that say “Go to online event page”.

Tip: Do you not see your ticket? It’s possible you’ve signed into an older Eventbrite account under a different email address. Double check that the email address you’ve used matches the one you used to register for Snow Day.

7. You should now see the “Join Now” button. Clicking on it will take you to Caffe Lena’s streaming site for the event. You will be prompted to enter your email (please use the same one as above), and after doing so you will be able to access the stream. You will also get an email with a direct link to the stream. You will have access to the video during the livestream, and for one week afterward.


For additional support, contact Caffe Lena at 518-583-0022 or https://www.facebook.com/CaffeLenaInc/